Chargebackhit Launches Fully Automated Dispute Representment

Every month, they lose thousands of dollars due to chargebacks – disputes that eat into revenue and require hours of manual work. 

Cardholders can dispute transactions with a few taps, and issuers are incentivized to side with them since they bear the financial burden of chargebacks. Merchants, on the other hand, don’t have the hours to track down evidence, compile documents, draft responses, and analyze success rates for every single friendly fraud dispute. 

The takeaway is clear: dispute management has outgrown manual methods.

That’s why we’ve extended Chargebackhit beyond chargeback prevention into a full-cycle dispute management platform, giving merchants a smarter, more efficient way to handle disputes from start to finish.

Chargebackhit now offers fully automated dispute representment for PayPal and cards – a tool that helps you recover lost revenue faster, reduce operational effort, and win more disputes on autopilot.

What is automated dispute representment?

Chargeback representment is the process of contesting a chargeback by providing evidence that a transaction was legitimate. Traditionally, this process was manual, time-consuming, and error-prone, leading to the following problems:

• Handling chargebacks manually costs merchants around $2.40 for every $1 disputed.
• Merchants often win only 20–30% of disputes and forgo challenging many, leading to significant lost revenue.
• Uncontested or lost chargebacks increase the likelihood of future chargebacks being automatically approved by issuer banks.
• A history of successful chargebacks reduces trust from banks, leading to a lower payment acceptance rate.

Our automated dispute representment eliminates these challenges for PayPal and card chargebacks. Autorepresentment acts as an always-on dispute analyst and attorney that fights disputes immediately, intelligently, and effectively.

With Chargebackhit:

• The system automatically collects transaction data and evidence.
• Crafts a compelling rebuttal letter tailored to each dispute
• Submits it to the bank or payment provider without manual intervention

This leads to faster resolution, higher win rates, and a major boost in operational efficiency.

How automated dispute representment works step-by-step

Autorepresentment is a major upgrade for Chargebackhit users, providing smarter, faster, and more reliable dispute management – all while removing operational overhead.

1. Chargeback detection – The system identifies incoming disputes in real time
2. Automated dispute analysis – The system reviews all relevant dispute parameters, including:
   1. Dispute reason codes and transaction details
   2. Customer purchase history and subscription status
   3. Business metadata (product descriptions, terms of service, etc.)
3. Compelling evidence generation – Within minutes, Chargebackhit generates a tailored evidence package, pulling in the proofs that matter most for the case type.
4. Rebuttal generation – AI drafts a professional rebuttal letter optimized for success.
5. Automated submission – Evidence is submitted automatically through the correct channel, whether banks or APMs, handling each network’s requirements on autopilot.
6. Dispute history – Every dispute is logged with:
   1. Full status updates
   2. Submitted evidence and rebuttals
   3. Easy auditing and reporting
7. Outcome monitoring – Track dispute resolution, win rates, and recovered revenue in real time.

Merchants can view the status of each dispute in real-time, with clear insights into win rates and revenue recovered.

Key benefits with impact

How to get started

1. Log in to your Chargebackhit dashboard;
2. Connect integration and configure preferences;
3. The system handles analysis, evidence generation, and submission;
4. Monitor disputes, win rates, and revenue recovery in real time.

More wins. Less work. Smarter revenue protection.

Chargebackhit’s fully automated dispute representment solves the most significant pain points for merchants: lost revenue, manual work, slow resolutions, and lack of transparency. By automating the dispute process, businesses recover revenue faster, improve win rates, save operational resources, and gain complete control and insight into every case.