Prevent Chargebacks | Chargebackhit

Prevent

Prevent disputes and save your revenue by sharing enhanced transaction information with issuers and customers in real-time.

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The technology transmits purchase data in real-time: product information, delivery details, company information.

  1. Consumer Clarity
  2. Order Insight
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  • Customer contacts Issuer with a transaction dispute
  • Issuer sends a request for order information to Visa/Mastercard
  • Chargebackhit processes and sends a request to Seller
  • Seller sends order data to Chargebackhit
  • Chargebackhit provides Issuer with order details
  • Issuer reviews information with Customer

The data transmitted via the Prevent solution comprises two parts: information submitted during Prevent alerts setup and the data from the network of acquiring banks. The technology works as follows:

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The cardholder contacts their bank to inquire about a dubious purchase
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If the cardholder still doesn’t recognize the payment, the network sends additional purchase information
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Chargebackhit retrieves data from the Consumer Clarity/Order Insight network and, within seconds, transmits them to the bank
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The cardholder recognizes the transaction details and merchant information, successfully preventing a chargeback

Prevent solution benefits

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Save revenue through increased customer loyalty and zero billing confusion
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Cuts costs by exterminating friendly fraud and stopping disputes before the count against CHB ratios
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Expands Brand Presence as issuer call centers extend your customer service functionality
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Empowers clients to see purchase details in issuer apps and online banking
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Improves bank relations after lowering seller dispute ratios

How much are chargebacks costing your business?

Protect Your Business from Fraud and Chargebacks

Using our direct connection to Visa, Mastercard, and issuing banks, we assist merchants during the very first stages of the dispute-resolution process.

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    We will contact you shortly. If you have any further questions, please contact us at support@chargebackhit.com.