Evidence matched to every reason code
Each case is built with transaction records, delivery data, and customer details specific to the reason code. Issuers get exactly what they need to review the case.
Smarter dispute management. Better outcomes
From evidence collection to final resolution – automated, accurate, and built to win.
Automate recovery
Intelligent automation replaces manual workflows, reducing operational overhead and improving revenue recovery.
Build compelling cases
Gather and strengthen dispute evidence with precision, increasing your chances of successful resolution.
Gain strategic insights
Comprehensive dashboards reveal dispute patterns, helping you proactively address root causes and refine your approach.
Build the strongest case for every dispute
AI collects the evidence. Automation submits it. You get higher win rates with less manual work.
Stronger cases, higher win rates
Every evidence package can be enriched with documentation, screenshots, and contextual data. Cases are structured for the issuer, matching their format requirements.
Full visibility from submission to outcome
One dashboard for all your cases across every provider. See what's been submitted, what's pending, and what's been won or lost.
Focus on your business. We handle the chargebacks
Chargebackhit builds each case from real dispute data. Stronger responses for the issuer. Tracked from submission to outcome.
Frequently asked questions
Dispute management is the end-to-end process of handling payment disputes – from the moment a chargeback is filed through evidence submission, resolution, and outcome tracking. Effective dispute management combines automation, enriched evidence, and strategic insights to recover revenue that would otherwise be written off as a loss.
A dispute is initiated when a cardholder contacts their bank to question a transaction. If the bank sides with the cardholder and the merchant doesn't respond, it becomes a chargeback – a forced reversal of the payment. Dispute management covers the representment process: gathering evidence, submitting it to the issuer, and contesting the reversal to recover the revenue.
Chargeback recovery, also called representment, is the process of challenging a chargeback by submitting evidence that the original transaction was valid. Chargebackhit automates this process – collecting transaction data, enriching it with contextual documentation, and routing it to the issuer on your behalf. This increases win rates while reducing the manual effort required from your team.
Manual dispute management is slow, inconsistent, and difficult to scale. Chargebackhit's intelligent system automatically gathers and organizes relevant evidence, identifies the strongest arguments for each case, and submits packages that meet issuer requirements. The result is faster resolutions, stronger cases, and better recovery rates – without adding headcount.
Chargebackhit builds evidence packages using transaction records, customer data, delivery confirmations, screenshots, and contextual documentation relevant to each dispute type. Evidence is enriched and structured specifically to address the reason code behind each chargeback, giving your cases the best chance of success with the issuing bank.
As transaction volume grows, so does dispute volume – and manual processes break down fast. Chargebackhit's automated workflows handle submission and tracking across all cases simultaneously, while dashboards surface dispute trends and root causes. This lets you recover revenue efficiently today and make informed decisions to reduce disputes over time.
Yes. Chargebackhit provides a centralized dashboard with real-time visibility into every dispute – its status, the evidence submitted, and the final outcome. This gives you full accountability across your dispute portfolio and the data you need to spot patterns, refine your approach, and report results to stakeholders.