What is Merchant Error Chargebacks | chargebackhit.com

Merchant Error Chargebacks



Merchant error chargebacks stem from mistakes or oversights on the merchant’s part, leading to disputes initiated by dissatisfied customers. These chargebacks typically occur due to various reasons:

  1. Failure to Deliver Goods or Services: When a customer pays for goods or services but does not receive them as promised by the merchant, they may initiate a chargeback to reclaim their funds.

  2. Delivery of Defective Product: Chargebacks can occur if the merchandise delivered is faulty, damaged, or does not meet the customer’s expectations. In such cases, customers may dispute the transaction to seek a refund.

  3. Duplicate Transaction Processing: If a merchant accidentally processes the same transaction multiple times, resulting in duplicate charges to the customer’s account, the affected customer may file a chargeback to recover the extra charges.

Merchant error chargebacks are typically irreversible, meaning that once initiated by the customer, they cannot be undone.