Visa Dispute Monitoring Program (VDMP)

The VDMP monitors merchants who experience a high volume of disputes, emphasizing the need for these businesses to understand the root causes and implement corrective measures. By tracking the chargeback rate on a monthly basis, Visa aims to encourage merchants to manage and reduce disputes proactively.

The program identifies merchants who surpass a certain threshold of dispute activity and provides them with the necessary tools and guidance to improve their practices, thus reducing the incidence of chargebacks. This monitoring serves as a preventive measure to enhance customer satisfaction and trust in Visa transactions.