Chargeback Rebuttal Letter

A Chargeback Rebuttal Letter is a succinct, compelling document that merchants submit to contest a chargeback. This letter outlines the merchant’s argument against the chargeback and summarizes the evidence provided to support their case.

The rebuttal letter aims to persuade the reviewing party, typically the issuing bank or the card network, of the original transaction’s legitimacy and the chargeback’s inappropriateness. Crafting a clear, persuasive rebuttal letter is a vital step in the chargeback representment process, offering merchants a chance to recover funds disputed by cardholders.